Correction/Retraction

In an earlier post TWW complimented Sears saying how clever they were to get him to fix his own lathe after they sent out the parts rather than sending out a repairman. Today he called Sears to learn why the parts had not showed up. The woman who answered today was speaking English as a 2nd language which made him wonder if she was working the graveyard shift in Peking at an outsourced customer call center. She said Sears had to send out a repairman and could not send the parts. So Sears stockholders have TWW's apologies for saying how smart your company was.